Ayoub Missaoui

Email address

[email protected]

LinkedIn

/in/ayoubmissaoui

GitHub

/ayoubmissaoui

@ August 28, 2023 → Present

Texas State University

Bachelors of Science in Electrical Engineering with a focus on Computer Engineering

• Recipient of Texas State Achievement Scholarship

• Dean’s list and Honor Roll - Fall 2023

• Sophomore with a GPA of 3.41

@ August 1, 2024 → Present

FreeHome

My goal was to isolate and secure home appliances while maintaining remote monitoring and control through a web interface and MQTT as the messaging protocol.

• Got hands-on knowledge with tools like ThingSpeak, Node-RED, and O-AUTH to facilitate the integration and visualization of the data.

• The implementation of the system and the web interface has exposed me to the many steps of the product development cycle and how to manoeuvre and overcome the obstacles that are encountered along the way.

@ August 1, 2024 → Present

Lighting System Automated with Motion Detection

This project focuses on embedded systems, motion and light sensors, and basic automation with a goal of efficiency and decreasing redundant tasks.

@ April 1, 2021 → August 31, 2022

Robotic Hand Katana

A lighting system that adjusts the lighting based on room occupancy using motion sensors and ambient light sensors. This project focuses on embedded systems, sensors, and basic automation with a goal of efficiency and decreasing redundant tasks.

Customer Support Representative

Transcom

• Contributed to building Customer Service framework for a bilingual (French / English) within the fashion industry,

  while predominantly offering assistance to members through email correspondence

• Assisted in the on boarding process of 40 new employees that were hired to keep up with the growth of the

  business

• Conducted pre-launch testing of IOS mobile app, identifying and reporting discovered bugs with corresponding

  reports that document the issue and suggest possible solutions

• Collaborated with cross-functional teams to develop and implement a comprehensive plan to address known

  support pain points and lackluster training. This resulted in an overall increase of 43% in the measured team KPIs
  over the period of 2 months
  

@ March 1, 2022 → June 1, 2022

Customer Care Representative

Assist Digital

• Delivered daily customer support through effective communication, addressing inquiries via multiple channels :

  Telephone, Live Chat, and Email. While consistently ranking on top of weekly performance KPIs

• Provided personalized and tailored solutions to Guest-Partner inquiries, ensuring smooth interactions and a high