Ayoub Missaoui

Email address

[email protected]

LinkedIn

/in/ayoubmissaoui

GitHub

/ayoubmissaoui

@ August 28, 2023 → Present

Texas State University

Bachelors of Science in Electrical Engineering with a focus on Computer Engineering

• Recipient of Texas State Achievement Scholarship

• Dean’s list and Honor Roll - Fall 2023

• Sophomore with a GPA of 3.41

@ August 1, 2024 → Present

Ride-share App for TXST students

Collaborated with my roommate to develop a Ride-share app to help Texas State University’s students organize
and co-travel back home during holidays and weekends

• This was an informative experience that gave me an introduction to database management, Swift coding, project
  collaboration, timeline planning, and much more...
  

• Our next step is to integrate the school’s ID system for a more secure connection

@ August 1, 2024 → Present

Robotic Hand Katana

Started as an idea to replicate a cool sword I saw on a show and ended up building a fully articulating hand with a realistic feel that acts as a sturdy handle to a Katana sword.

• 5 pressure sensors are strategically placed on the back of the hand to properly gauge the speed and power at which the finger retracts

• Guarantees a firm handshake with the sword bearer and maximum entertainment

@ April 1, 2021 → August 31, 2022

Customer Support Representative

Transcom

• Contributed to building Customer Service framework for a bilingual (French / English) within the fashion industry,

  while predominantly offering assistance to members through email correspondence

• Assisted in the on boarding process of 40 new employees that were hired to keep up with the growth of the

  business

• Conducted pre-launch testing of IOS mobile app, identifying and reporting discovered bugs with corresponding

  reports that document the issue and suggest possible solutions

• Collaborated with cross-functional teams to develop and implement a comprehensive plan to address known

  support pain points and lackluster training. This resulted in an overall increase of 43% in the measured team KPIs
  over the period of 2 months
  

@ March 1, 2022 → June 1, 2022

Customer Care Representative

Assist Digital

• Delivered daily customer support through effective communication, addressing inquiries via multiple channels :

  Telephone, Live Chat, and Email. While consistently ranking on top of weekly performance KPIs

• Provided personalized and tailored solutions to Guest-Partner inquiries, ensuring smooth interactions and a high