Ayoub Missaoui
Electrical Engineering student @ Texas State UniversityContact me
Who am I?
I am simply a human that is fond of Technology and Engineering, with a natural drive to seek out new experiences and develop unique perspectives.
Education
Texas State University
Bachelors of Science in Electrical Engineering with a focus on Computer Engineering
- Recipient of Texas State Achievement Scholarship
- Dean’s list and Honor Roll - Fall 2023
- Sophomore with a GPA of 3.41
Projects
Ride-share App for TXST students
Collaborated with my roommate to develop a Ride-share app to help Texas State University’s students organize
and co-travel back home during holidays and weekends
- This was an informative experience that gave me an introduction to database management, Swift coding, project
collaboration, timeline planning, and much more...
- Our next step is to integrate the school’s ID system for a more secure connection
Robotic Hand Katana
A lighting system that adjusts the lighting based on room occupancy using motion sensors and ambient light sensors. This project focuses on embedded systems, sensors, and basic automation with a goal of efficiency and decreasing redundant tasks.
Experience
Customer Support Representative
Transcom
- Contributed to building Customer Service framework for a bilingual (French / English) within the fashion industry,
while predominantly offering assistance to members through email correspondence
- Assisted in the on boarding process of 40 new employees that were hired to keep up with the growth of the
business
- Conducted pre-launch testing of IOS mobile app, identifying and reporting discovered bugs with corresponding
reports that document the issue and suggest possible solutions
- Collaborated with cross-functional teams to develop and implement a comprehensive plan to address known
support pain points and lackluster training. This resulted in an overall increase of 43% in the measured team KPIs
over the period of 2 months
Customer Care Representative
Assist Digital
- Delivered daily customer support through effective communication, addressing inquiries via multiple channels :
Telephone, Live Chat, and Email. While consistently ranking on top of weekly performance KPIs
- Provided personalized and tailored solutions to Guest-Partner inquiries, ensuring smooth interactions and a high
Skillset
Hobbies and Interests